About this qualification
Learn how to deliver outstanding service for every customer, every time, by taking this exciting online course. The comprehensive and interactive learning content is complemented by relevant work-based activities, forum discussions and straightforward assessments. You will gain a recognised qualification, and your Customer Service Global certificate is your guarantee of quality.
Benefits for businesses
- Lead and innovate through outstanding customer service
- Improve customer loyalty and employee performance
- Interactive and motivational learning
- Acquire best practice skills in customer service
- Reduce training and development costs
- Meet your organisational service standards
Benefits for individuals
- Any time, any place learning – you just need access to the Internet
- Acquire the knowledge and skills to become a customer service professional
- Apply your learning to improve relationships with customers
- Straightforward multiple choice assessment for each module.
- Receive your own Customer Service Global certificate on successful completion of all the modules
The course is delivered in 10 straightforward learning modules. Following module 1, the introduction, each module has activities and quizzes to check your understanding. You will maintain a learning log and action plan, enabling you to translate your learning into real, work-based improvements. The learning modules are:
- Basic concepts of customer service
- Developing relationships with your customers
- Customer service in different organisations
- Features and benefits
- Effective communication
- Service excellence through teamwork
- Delivery systems
- Laws and codes of practice
- The you factor
Here is a course specification in pdf format: CSP specification
Who should take this course?
Everyone will benefit! The Customer Service Professional qualification is an online qualification for everyone who interacts with customers, including internal customers – the colleagues you work with day-to-day.
Here’s a quick video on the Customer Service Professional qualification:
Here is a course flyer in pdf format: CSP Flyer
Click the tick-box below (on the right) and then click the PayForCourses button to buy the course via our secure payment site: