Our values

Customer Service GlobalHow to do customer service

It’s essential they everyone in an organisation places the customer at the heart of what they do. Processes, resources and skills all need to be sufficiently developed to deliver service excellence at every point along the customer’s journey. Only organisations that truly focus on customers can maintain their reputation and financial success in the long term.


Our expertise

We’ve been writing courses in all aspects of customer service for over 10 years. Our global clients have included:

  • Accenture
  • Unilever
  • BT
  • Financial Times
  • MTN (Nigeria)
  • Customer 1st Caribbean (Trinidad and Tobago)
  • CS Consulting (Kenya and region)
  • National Initiative for Service Excellence (Barbados)
  • Tourism South East (VisitEngland)
  • Hellenic Institute of Customer Service (Greece)

Our valuesOur vision: Helping you build your customer service culture

What does the vision mean?

For individual learners, this means helping you deliver service excellence, every time, to every customer, so that customers have an outstanding experience

For private companies and public sector organisations, we deliver the learning necessary (knowledge, skills and motivation) to build an unbeatable reputation, the key to business success.